Ebay Power Selling Course Part 5: Building a powerseller reputation

The absolute most critical element to the eBay selling experience is building your eBay powerseller reputation.  The basic component of the reputation system on eBay is user feedback.

For every eBay transaction, including auctions and “Buy it now” transactions, both parties involved in the deal will have an opportunity to assign a positive, neutral, or negative score to their transaction, as well as provide textual comments.

Here’s how eBay describes the feedback system on their website:

“Every eBay user has a feedback score based on ratings from other members. Feedback lets you reward eBay users and inform the community about your experiences with others. Typically, members give a positive rating if they are happy with a transaction and a negative when basic obligations have not been met. Keep in mind that what you say about other members becomes a permanent part of their eBay reputation.”

In order to be successful in any capacity on eBay, whether you are buying or selling, it will be necessary to develop a positive powerseller reputation within the eBay community by embodying sound business practices and good customer relations.

Here are a few suggestions to get you started:

  • Keep clear and open channels of communication with your customers.  Make sure you answer questions from potential bidders in a    timely manner and be particularly mindful to field any inquiries from auction winners.  Being quick to respond to perceived problems can    mean the difference between a positive and a negative feedback which can and will be a direct influence on potential buyers out there.
  • Participate in as many transactions as possible.  Besides your feedback ratio, potential buyers will also give some scrutiny to the    sheer volume of business you do.  If given the choice of doing business with two individual sellers, and one of those sellers has a tried    and true reputation with thousands of transactions, the buyer is most likely going to go with the seller that has the most experience.     That seller should be you.

This concludes my 5 part Ebay Power Selling Course.  I hope you enjoyed it and got some good information out of it.

Stay tuned for more great information on the world of marketing on the internet!